Support
Email support with your device, OS version, and what happened.
Contact
Common issues
- App not loading / crashing: include a screenshot and what screen you were on.
- Story output issue: include the last action you typed and the approximate time.
- Account/data request: use the Delete Account steps.
Refunds and billing (important)
If paid purchases or subscriptions are offered in a future version, billing is handled by the platform you used (Apple App Store or Google Play). Platform policies typically control refund eligibility and processing.
Apple refund requests: Request a refund from Apple (Report a Problem).
Google Play refunds: Google Play refunds for apps and in-app purchases.
Availability and rules vary by region and purchase type.